Last updated: 2026-09-20
The guarantee here is not a marketing line: it is three rules the platform actually enforces, and a clearly stated set of limits. Every clause below can be checked from inside the booking itself.
The wording below describes how the platform actually works. Flagged clauses still need sign-off from legal counsel before commercial launch.
No profile appears in search before our team has reviewed identity and qualification by hand. An unapproved profile is not listed, and a profile whose subscription has lapsed disappears from search automatically until it is renewed.
If the first lesson does not match what the profile stated, the parent may request a replacement tutor or a credit for a substitute lesson within 48 hours of the lesson ending, provided no more than 1 lesson has been completed with that tutor and no claim has already been made for the same lesson. Our team reviews the request and answers within one working day.
A booking is never confirmed until an admin has verified that the money arrived. Until then the booking stays in "awaiting payment", and every verification is recorded with the name of the verifier and the time. The platform never receives your card details: the transfer happens through BenefitPay and the proof is sent on WhatsApp.
We would rather be plain about it:
From the booking page, or on the platform WhatsApp with the booking number (EDU-…). We only need a short description of what happened. Requests are reviewed against the booking's state and history, and the outcome is reported to the person who raised it.
The commercial terms above are editable from the platform settings, and the binding wording needs sign-off from a Bahrain-licensed legal advisor before commercial launch.
Support is available 9am to 9pm Bahrain time, on WhatsApp or by email.