01Requesting a refund
A refund is requested from the booking page or on WhatsApp with the booking ID. Requests are reviewed and the requester is told the outcome.
Refund policy
Last updated: 2026-09-20
02How refunds are paid
Refunds are made manually by bank transfer or BenefitPay back to the original source after approval, and the payment status is updated to "refunded" with who approved it and when.
03When a refund is not due
A lesson delivered in full is not refunded except where a defect is established, which is decided from the tutor's and customer's accounts and any evidence available.
Contact us
Support is available 9am to 9pm Bahrain time, on WhatsApp or by email.